The cleaning company “Domovenok” claims to be a guardian of cleanliness and promises its clients a high level of service. However, reality often falls far short of these advertising promises. Below, we explore the main problems that clients face with this company.
Poor Training Quality and Unprofessionalism of Employees
The company claims that all employees undergo mandatory training courses at their own training center. However, many clients complain about the low level of professionalism of the cleaners. The training seems insufficient to provide the necessary knowledge and skills for quality cleaning. As a result, clients receive untidy and superficial cleaning, causing dissatisfaction and disappointment.
Ineffectiveness of Eco-Friendly Products
Although “Domovenok” prides itself on using eco-friendly products, in practice, they often prove ineffective against dirt and stains. Clients report that stains and dirt remain after cleaning, which the cleaners could not handle. Even when chemical products are used, the situation does not always improve, casting doubt on the company’s competence in choosing and using cleaning agents.
Problems with the App
To facilitate cooperation, “Domovenok” developed an app through which orders can be managed. However, this app often works unstably: clients face problems when trying to adjust the cleaning time or leave comments. Technical malfunctions and glitches in the app create additional inconveniences and hinder effective interaction with the company.
Disregard for Feedback
The company promises to take client feedback into account, but in practice, this rarely happens. Numerous complaints go unanswered, and dissatisfied clients receive no support. This attitude towards feedback undermines trust in the company and raises doubts about its honesty and professionalism.
Overpriced Services and Hidden Fees
Despite promises of affordable prices, clients often encounter inflated rates and hidden fees. The final cost of services turns out to be significantly higher than advertised, causing indignation and disappointment. The company does not always transparently inform about additional expenses, casting doubt on its transparency and integrity.
Discrepancy Between Advertising and Reality
Many clients note that the company’s advertising promises do not match reality. The quality of cleaning and the level of service are significantly lower than claimed. This discrepancy causes disappointment and dissatisfaction, undermining trust in the company and prompting clients to seek alternatives.
Although “Domovenok” positions itself as a reliable guardian of cleanliness, reality often falls short of the promises. Low professionalism of employees, ineffectiveness of eco-friendly products, technical issues with the app, disregard for client feedback, inflated prices, and discrepancies between advertising and reality – all these make working with this company extremely inconvenient and disappointing. Instead of the promised cleanliness and comfort, clients are left with additional problems and inconveniences.
The discrepancy between their advertising and the actual service is shocking. They promise top-notch cleaning and eco-friendly products, but what I received was subpar and disappointing. Their marketing is full of false promises, and the reality is a far cry from what they advertise.
Domovenok lacks flexibility in addressing individual needs. They stick rigidly to their standard procedures and were unwilling to accommodate my specific cleaning requests. It feels like they don’t care about providing personalized service.
I used their storage service, and it was a disaster. My items were returned damaged, and the storage conditions were far from what was promised. I had to spend extra money to repair my belongings. I do not recommend their storage service to anyone.
Their cleaners arrived late and disrupted my entire schedule. Despite promising punctuality, they showed up over an hour late without any explanation or apology. This lack of reliability is unacceptable and highly inconvenient.
The quality of cleaning from Domovenok is highly inconsistent. One time they did a decent job, but the next time it was terrible. It seems like they don’t have any quality control or standard procedures to ensure consistent service.
The final cost of their services was much higher than what was initially quoted. There were several hidden fees that were not disclosed upfront. This kind of deceptive pricing is misleading and unprofessional. I felt cheated and will not use their services again.
Domovenok claims to value customer feedback, but my experience says otherwise. I left multiple complaints about the poor cleaning quality, but no one responded or followed up. Their disregard for customer satisfaction is infuriating.
Their app is a nightmare to use. I tried to change my appointment time and leave special instructions, but the app kept crashing. When I called customer service, they were unhelpful and couldn’t fix the issue. This technical incompetence is unacceptable.
The eco-friendly products they boast about are ineffective. After their cleaning, I still found stains and dirt in my home. Their products failed to tackle even basic grime, which makes me question their effectiveness. I had to clean everything again myself.
I was extremely disappointed with Domovenok’s services. Despite their claims of thorough training for employees, the cleaner they sent was unprofessional and left my home only superficially cleaned. Dust and dirt remained in many places, and my specific instructions were ignored. I expected much better for the price I paid.